Warranty Policy

 

1-Year Limited Parts Warranty

We provide a limited warranty of up to 1 year on selected components under normal use conditions.

• Wooden Components: Covered for 180 days from the date of delivery
• Hardware Components: Covered for 365 days from the date of delivery

This warranty applies only to defects in materials or workmanship under normal residential use.

 

What Is Covered

If a covered component fails due to a manufacturing defect within the warranty period, we will, at our sole discretion:

• Repair the defective part, or
• Replace it with a new or equivalent component at no additional cost
• Covered hardware components include (but are not limited to):
• Cam lock sets
• Screws & tapping screws
• Hinges
• Handles
• Slide rails
• Locks

 

What’s Not Covered

This warranty does not apply under the following circumstances:

General Exclusions

• No valid proof of purchase is provided
• Products that are used, resold, or second-hand
• Products used outside the intended market/region
• Commercial, rental, or high-frequency usage

 

Misuse & Improper Handling

• Damage caused by incorrect assembly or installation
• Failure to follow instructions in the product manual
• Unauthorized modifications, disassembly, or repairs
• Use of non-original parts or accessories

 

Environmental & External Factors

• Damage caused by extreme heat, humidity, water exposure, or rapid temperature changes
• Damage caused by natural disasters, abnormal voltage, or external forces

 

Natural Characteristics & Wear

• Natural variations in wood grain, color, or texture
• Wood expansion, contraction, warping, or cracking due to environment
• Cosmetic issues such as scratches, dents, or discoloration that do not affect functionality
• Normal wear and tear (e.g., loosening, minor noise, aging over time)

 

Important Notes

• Replacement parts will be shipped after verification by our support team
• Customers are responsible for installation of replacement parts
• If a part has been discontinued, a comparable replacement may be provided

 

How to Request a Warranty Claim

To request a replacement, please contact us within the warranty period and provide:

•  Order number
•  Purchase date
•  Purchaser’s name
•  Shipping address
•  Phone number
•  Email address
•  Clear photos or videos of the defective part and affected area
• Please send your request to: [your support email]
• We will respond within 3–5 business days after reviewing your submission.

 

Limitation of Liability

• This warranty is limited to repair or replacement only
• We are not responsible for indirect, incidental, or consequential damages
• Labor, installation, or additional costs are not included unless otherwise stated