Service Commitment: Thank you for choosing our products. Should you have any questions regarding custom requests, returns, and exchanges, feel free to contact our professional customer service team at support@anzhap.com.

Color Variations: We strive to present our products as accurately as possible; however, slight color variations may occur due to differences in monitor settings and lighting. Please note that returns or refunds cannot be accepted for this reason. We appreciate your understanding.

Customization Guidelines: For customized orders, please carefully review the measurement instructions to provide accurate information. Kindly note that returns or exchanges for customized products are only accepted in cases of initial defects, such as damage or soiling.

Odor Considerations: All our products have undergone rigorous inspection to ensure safety. However, some functional additives for packaging may produce a slight odor, which is normal and will fade after a few days of ventilation.

Ceramic Tabletop Patterns: Products with ceramic plates from different batches may vary in patterns. As they are cut from large ceramic slabs, subtle differences are to be expected. We appreciate your understanding.

Shipping Information: This product is shipped in a large-format package and will be delivered to your doorstep or first-floor entrance only. Before purchasing, please verify the package dimensions and weight to ensure it can be easily moved into your house. For any questions, feel free to contact our customer service team. Please note that requests for refunds or exchanges due to the above reason cannot be permitted.

Installation Scheduling Notice: Delivery and installation services are separate. If you have purchased installation service, please contact customer service after receiving the item and provide your preferred time and contact information to schedule.

Thank you for your understanding and support. We wish you a pleasant shopping experience!

New Customer Discount: 

Orders under $4,000: 6%–10% discount

Orders over $4,000: Higher discount tier (details available upon inquiry)

Orders exceeding $20,000 qualify for wholesale pricing

Custom Quotes for Future Orders：

We provide a customized quote for every future order upon request, ensuring the best pricing based on quantity and specifications.

Loyalty Rewards Program：

Once your total cumulative spending reaches $50,000, you automatically qualify for a 10% discount on all subsequent orders, with no additional steps required.

Annual Complimentary Services:  Available once your total spending reaches $50K. Enjoy up to 3 complimentary assembly or white-glove service sessions per year, applicable to orders valued up to $5,000 each.

Thank you for your understanding and support. We wish you a pleasant shopping experience!